Case Study:

RECALL DELIVERS SECURITY AND COMPLIANCE

Recall™ Delivers Security and Compliance

Customer Profile 
A major insurer operating in Brazil.

Challenge
Outdated document imaging system in place. Customer applications collected from over 80 locations. Regulations mandating applications be processed within 15 days.

The Recall Solution 
A comprehensive, digital and physical document management process encompassing scanning, indexing, archiving, Web-based access/retrieval and workflow features.

Functional Details
Images ported from obsolete imaging system into Recall’s Web-based ReView® Powered by OnBase®. Applications automatically assembled with underwriting and claims-related material using advanced workflow capabilities. Digital images integrated with legacy systems and operations.

Results
  • Security – 128-bit SSL encryption, authorized user access only, (ReView). 24/7, audited global network operations center; intrusion detection; offsite backups; disaster recovery planning/testing (infrastructure).
  • Efficiency – Timesaving of over 2,000 hours a month; 50 percent time reduction to issue policies. Significant cost savings realized.
  • Customer satisfaction – Compliance with industry regulations, including audit trails tracking all actions and activities. Resources redeployed to more productive, profitable areas of business. Improved service levels to existing and potential customers.
  • Sustainability – Reductions in paper, postage and printing.
Recall Folder

RESOURCES

Recall Case Study

BROCHURE

DOCUMENT MANAGEMENT SOLUTIONS

Recall solutions enable you to securely manage digital and physical information when, where and how it’s needed.

Read More
Recall Whitepaper

WHITE PAPER

WHAT IS THE RETURN ON INVESTMENT OF AN INFORMATION GOVERNANCE INITIATIVE?

What does information governance (IG) mean to you? It may vary by organization, but ultimately, many companies are unanimously agreeing that the lack of IG is a big concern. Discover the numerous benefits an IG initiative brings to the table as well as the best methods for funding it.

Download White Paper